These Terms & Conditions ("Terms") constitute the agreement between you (the customer) and South Harrow Florist regarding your use of our website, the purchase and delivery of flowers, and all related services. By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms apply to all customers placing flower delivery orders with South Harrow Florist across South Harrow and surrounding areas.
Throughout these Terms, references to "we", "us", or "our" refer to South Harrow Florist, and "you", "your" or "customer" refer to the person placing an order for flower delivery via our website.
South Harrow Florist is an independent flower shop offering online floral arrangements and related products for delivery within South Harrow and neighbouring areas. Our service is built on trust, quality, and professionalism, supplying a range of flowers, bouquets, and arrangements suitable for various occasions.
3.1 Product Selection
Select your preferred floral product(s) and choose any customisations or options available on our website. All product images are for illustration purposes; arrangements may vary slightly due to seasonal availability.
3.2 Placing an Order
After selecting your products, add them to your online basket. You will be prompted to provide accurate recipient information, delivery address, delivery date, and any personal messages. Please ensure all details are correct; we are not liable for delivery issues arising from incorrect information.
3.3 Order Confirmation
Once your order is placed and payment is processed, you will receive an automated order confirmation summarising your purchase. This confirmation acknowledges receipt of your order but does not constitute acceptance. We reserve the right to refuse or cancel any order prior to delivery.
3.4 Order Acceptance
Orders are accepted when you receive a confirmation of dispatch and delivery schedule from us. We reserve the right to substitute certain floral stems or packaging according to seasonal availability, ensuring the overall aesthetic and value are maintained.
3.5 Delivery Areas
Our flower delivery service covers South Harrow and adjacent areas. Delivery outside these zones may be possible with prior arrangement. Please review our delivery areas before placing your order.
4.1 Payment Methods
Payments for all flower orders must be made in full at the time of ordering. We accept payment via major credit and debit cards, and other secure online payment options specified at checkout. Orders will not be dispatched until full payment is received and cleared.
4.2 Pricing and VAT
All product prices are listed in GBP (£) and include VAT where applicable. Delivery costs are provided separately during checkout and depend on the recipient's address within South Harrow or the surrounding areas. We reserve the right to adjust prices at any time but will honour the price quoted at the time your order was accepted.
4.3 Security
South Harrow Florist ensures all transactions are processed securely. We do not store complete credit or debit card details on our servers. Your personal data is handled in accordance with our Privacy Policy.
5.1 Your Right to Cancel
You may cancel your flower order and receive a full refund by notifying us at least 24 hours before the intended delivery date. Cancellations requested after this period may not be eligible for refund, particularly if the arrangement has already been prepared or dispatched.
5.2 Amendments
Should you wish to make changes to your order (e.g., delivery address, card message, recipient details), please contact us as soon as possible. We will endeavour to accommodate reasonable requests made with sufficient notice but cannot guarantee amendments on the day of or after dispatch.
5.3 Non-Delivery & Refunds
We are committed to successful delivery. In the event that an order cannot be delivered due to issues within our control, we will offer a full refund or replacement. If delivery is not completed due to incorrect recipient information or unavailability, we may attempt to contact you for further instructions or return the flowers to our shop for collection. Delivery charges are non-refundable in case of recipient error.
5.4 Faulty or Damaged Products
If you receive flowers that are damaged or not as described, please notify us within 24 hours of delivery with photographic evidence where possible. We will assess your claim and, if appropriate, provide a replacement arrangement or full refund at our discretion.
Due to seasonal variations and occasional market shortages, certain flowers, containers, or packaging materials may be unavailable at the time of fulfilment. In such circumstances, we reserve the right to substitute with alternative items of equal or greater value and similar style, maintaining the overall look and quality of your chosen arrangement. Where significant changes are necessary, we will attempt to contact you prior to dispatch.
7.1 Standard and Timed Delivery
We offer same-day and next-day delivery across South Harrow and surrounding areas subject to order cut-off times and product availability. While we endeavour to meet preferred time slots, exact delivery times cannot be guaranteed, particularly during peak periods. If delivery cannot occur within the requested timeframe, we will contact you to discuss alternatives.
7.2 Failed Deliveries
If the recipient is unavailable at the delivery address, we will seek to leave the order in a safe location, with a neighbour, or as per any instructions provided at checkout. Failing this, a delivery card will be left and we will attempt to rearrange delivery or request collection from our shop.
7.3 Delivery Confirmation
Upon successful delivery, you may receive confirmation. For security and privacy, we do not disclose delivery addresses except as required by law.
8.1 Accurate Details
You are responsible for providing accurate and complete order and recipient information. South Harrow Florist cannot accept liability for failed deliveries or delays arising from incorrect or incomplete details.
8.2 Acceptance of Flowers
Upon receipt, the recipient should check the arrangement and store flowers in suitable conditions. Instructions for care will accompany your order. We recommend arranging prompt collection or re-delivery where initial attempts have failed.
9.1 Limitation of Liability
To the extent permitted by law, South Harrow Florist shall not be liable for any indirect or consequential loss arising from late, failed or incomplete deliveries beyond our reasonable control (such as adverse weather, transport strikes, or supply disruptions). Our total liability in respect of any claims arising under these Terms shall be limited to the price paid for the relevant order.
9.2 Product Quality
We guarantee that all floral products are prepared with reasonable skill and care. Given the perishable nature of flowers, we cannot accept returns purely due to a change of mind or after the recommended vase life has expired.
All content on our website, including images, text, logos, and product designs, is the property of South Harrow Florist and may not be reproduced, copied or used for any commercial purposes without our prior written consent.
We shall not be held responsible for delay or failure to perform our obligations under these Terms if such delay or failure is caused by exceptional circumstances including (but not limited to) natural disasters, extreme weather, accidents, pandemics, acts of terrorism, or any other reasons beyond our reasonable control.
These Terms & Conditions and any contracts arising from them are governed by the laws of England and Wales. Any disputes arising shall be resolved exclusively in the courts of England and Wales.
We reserve the right to update or amend these Terms from time to time to reflect legal, technical, or operational changes. The current version of the Terms will always be displayed on our website. For existing orders, the Terms in force at the time of order confirmation will apply.
Should you require assistance, have any queries, or wish to raise a complaint, please refer to the customer service section on our website. South Harrow Florist is committed to resolving any issues swiftly and professionally.
Please note that these Terms & Conditions are applicable to all customers ordering flower delivery with South Harrow Florist in South Harrow and the neighbouring areas we serve. By placing an order through our website, you acknowledge and accept the Terms as set out above.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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