At South Harrow Florist, we are committed to delivering only the freshest blooms to all our customers. As a trusted local florist serving both households and businesses in South Harrow and nearby areas, your satisfaction is at the heart of everything we do. Our fresh flowers guarantee means that every bouquet and arrangement is handcrafted with care and delivered promptly to your chosen address.
While we take great pride in our packaging, very occasionally, fresh flowers may arrive damaged due to unforeseen transit issues. If your order arrives with visible damage, please contact us as soon as possible on the day of delivery. To help us resolve the issue swiftly, we request you provide photographs showing the damage and all packaging. This policy enables us to continue upholding our reputation as South Harrow’s most reliable local florist.
All our flowers are guaranteed fresh for a minimum of five days when cared for according to the care instructions provided with your delivery. This freshness window allows you to enjoy your floral gift’s natural beauty for longer. Should you notice your flowers are not maintaining quality within this period despite appropriate care, we will do our utmost to investigate and address the matter promptly.
Your satisfaction is important to us. If your flowers arrive damaged, wilted, or do not meet our freshness guarantee, you are entitled to request either a replacement or a full refund. Once your complaint has been reviewed and found to meet our policy criteria (such as notification within 24 hours from delivery and supporting photographs), we will offer you the choice of:
We also offer credit towards future purchases at your request, continuing to build the trust we hold with our South Harrow community.
If for any reason you are not satisfied with your floral experience, we encourage you to raise a complaint with us. Your concerns will be handled with sensitivity and urgency by our dedicated team. Every complaint is reviewed thoroughly, and we aim to respond within one working day. Rest assured, as a trusted local South Harrow florist, we are always striving to resolve issues efficiently and ensure our customers remain delighted by our service.
We are proud to be part of the South Harrow community, serving local families, organisations, and businesses with passion and reliability. Our returns, refunds, and complaints process is designed to keep your experience stress-free, offering reassurance with our strong fresh flowers guarantee. Thank you for choosing South Harrow Florist for your flower needs. We are here to help, whatever the occasion, with uncompromising quality and customer care.
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